ABIA: Gov. Alex Otti Sets Up Help Desk To Treat Complaints On Salary Arrears Payment

The Abia State government led by governor Alex Otti, has set up a help desk to treat all complaints and inquiries on salary payment and arrears.

This was disclosed by the Honorable Commissioner for Information in the state, Prince Okey Kanu during a Press Briefing after the weekly Exco Meetings.

According to the information boss, the help desk have been set up at the office of the Accountant General, Ministry of Finance, located at Bank Road, beside Michael Okpara auditorium in Umuahia.

“We decided to establish a Help Desk to treat all inquiries regarding conflicts in receiving of all salaries as promised by this administration. The Office is open to everyone that has issues regarding payment of salaries and will provide answers to every questions in like manner” Kanu said.

Explaining the controversy surrounding issues of some workers not receiving their salaries, the Commissioner said the affected persons either have issues with their account information, conflicting BVN information, among others.

He however assured that all matters are being addressed, adding that governor Alex Otti will keep to his promise of offsetting all payment of salaries before the end of 2023.

In the Commissioner’s words;

“We met a very dysfunctional payroll system that I want to assume was deliberately manipulated to steal and defraud the hard working civil servants by unscrupulous elements in the previous administration.

However, we are paying up the salary arrears as promised. At present, discussions are ongoing with the leadership of the pensioners, government is planning a bullet payment system, that will be very useful and we maintain that all outstanding arrears will be paid before the year runs out.

Regarding the discrepancies of some having received and others complaining not to have received their full salaries; It will be clear to state that, in the process of tidying up the confusion we met in the payroll system it was discovered that some workers have issues with their account information, conflicting BVN information etc, some of these exception have been handled.

More so, to finally put to rest the raging complaints and confusion being circulated on social media by the uninformed and exploited by the opposition, we decided to establish a Help Desk at the office of the Accountant General, Ministry of Finance, by Bank Road, Umuahia, to treat all inquiries regarding conflicts in receiving of all salaries as promised by this administration.

The Office is open to everyone that has issues regarding payment of salaries and will provide answers to every questions in like manner.