Dana Air Reacts To Suspension By NCAA, Apologizes For Inconveniences
Dana Airline has reacted to the suspension of its Air Transport Licence (ATL) and Air Operator Certificate (AOC) by the Nigerian Civil Aviation Authority (NCAA).
In a statement on Wednesday, Dana Airlines confirmed the suspension which takes effect from midnight July, 2022, adding that it will come back from the suspension stronger.
The airline opined that in compliance to operator’s authority which has the right to suspend airline activities, it will remain suspended while making sure that the modalities for effective customer services are put in place.
The commercial airline in its communique said it “understand the impact this suspension will have on our partners, staff, passengers and the general public but we are very confident that we would come out stronger as we have done in the past”.
Dana further assured the NCAA that it is fully ready and committed to cooperating with the aviation authority in the course of the audit.
The airline also reassured its customers and partners that they are safe, efficient and reliable.
“The recent skyrocketing cost of Jet A1 at 830/litre, unavailability of forex, inflation are also contributory factors to this decision regrettably.
“We crave the understanding and patience of our customers, travel and business partners and sincerely apologize for any inconvenience our short absence from the market might cause,” Dana Airlines entreated.
The air service provider said its customer service team will continue to operate 24/7 to assist affected customers with necessary information on refunds, adding that its offices will be open to all existing partners.
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