The Central Bank of Nigeria (CBN), has revealed how aggrieved Nigerians can lodge a complaint against their banks to them.

Complaints can be lodged against financing institutions who are licensed under the CBN such as Commercial banks, micro finance banks, Primary Mortgage Institutions and Discount Houses.

According to the apex bank, customers have the right to escalate their complaint to the Director, Consumer Protection Department (CPD) of the CBN after lodging complaint when banks fails to acknowledge within 3 days or issue a tracking number or fails to resolve the complaint within the timeliness as stipulated by the Consumer Protection Regulation (CPR).

To lodge a compliant, send an email to cpd@cbn.gov.ng

or send a letter to;

The Director

Consumer Protection Department

Central Bank of Nigeria

Central Business District

Garki Abuja

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